Terms & Conditions

This User Agreement (“Agreement”), which regulates your use of the Prima Ecom website (“Website”) and the range of services Prima Ecom offers (“Services”), creates a legal relationship between Prima Ecom (“Prima Ecom,” “we,” “us,” or “our”) and you (“User,” “you,” or “your”). By using the Website or Services, you attest that you have read, comprehend, and agree to be bound by this Agreement. If you do not agree with this Agreement, you may not access or use the Website or Services.

Summary Of Services

Prima Ecom offers a variety of services, such as product sourcing, shipping management, account management for Walmart and Amazon Seller Central, and complete Amazon business facilitation. It is important to keep in mind that Prima Ecom provides services for seller management and logistics, not financial security. The website cannot be used to make direct purchases; the Services are only meant to be used for informational purposes. A fuller explanation of the Services is given in the Master Service Agreement (MSA), which pertains to Prima Ecom’s clients.

Agreement To Terms

You acknowledge to having read, comprehended, and agreed to be bound by the terms of this Agreement by using the Website or Services. If you disagree with any of the terms of this Agreement, you are not permitted to access or use the Website or Services. Obtaining a License.

By using the Website and Services, you are granting Prima Ecom a revocable, non-exclusive, non-transferable, and restricted license, which you may only use in compliance with the terms and conditions stated in this Agreement.

Refusal Of Warranties 

Prima Ecom’s website is given “as is” and “as available,” devoid of any representations or warranties, either explicit or implied from the law. Prima Ecom disclaims all warranties, including but not limited to those concerning merchantability, fitness for a particular purpose, and non-infringement. Prima Ecom does not warrant that any information hosted on the website is correct, comprehensive, or trustworthy. Utilizing this website and its contents comes at your own risk.

Prima Ecom makes no guarantees regarding the timeliness, accuracy, or thoroughness of any information provided on the website. The information on the website should not be used as the primary basis for decision-making; rather, it is provided only for general informational purposes. If you choose to rely on the information on the website, you do so at your own risk. Prima Ecom reserves the right to modify or remove any content on the website at any time and without prior notice.

Prima Ecom does not guarantee that the Website will be free of errors, malfunctions, viruses, or other dangerous components. We cannot guarantee the security of any data that is uploaded to or removed from the Website, even with our best efforts. We take appropriate measures to guarantee the privacy and security of any information shared through the website. Restrictions on Liability

In compliance with applicable law, Prima Ecom, its officials, directors, employees, agents, affiliates, and partners shall not be liable for any direct, indirect, special, incidental, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, data, or other intangible losses. This liability exclusion is applicable even if Prima Ecom knew that such damages were likely to occur, and it applies regardless of the legal theory—contract, tort, or any other.

Refund Policy

The integrity of our brand and the security of our customers’ data are our top priorities at Prima Ecom. We’ve put strict policies in place to safeguard users’ privacy online and uphold our good name. We reserve the right to refuse a refund in the regrettable event that a customer violates our online privacy policy while the contract is still in effect, for example, by posting phony reviews or disparaging our brand online. On the other hand, we promise to fairly compensate for our services in such circumstances. If a client has legitimate complaints about our online store and is qualified for reimbursement, we will investigate the matter right away and provide a suitable remedy, which might include:

• Corrective Actions: We’ll respond right away to deal with the matter and fix the issues or flaws in our services.
• Additional Support: To address any issues and guarantee a more seamless experience moving forward, our committed support staff will offer personalized assistance.
• Enhancements to Our Services: We constantly work to improve our services based on input from customers, and we’ll take these recommendations into consideration to make the whole customer experience even better.
• Future Discounts: Clients may be qualified for special discounts or offers on subsequent purchases of our services as a thank you for their ongoing patronage and trust.
• Store Credit: To give our clients flexibility and value, we occasionally provide store credit that can be applied to other services we provide.

The Refund Policy Is Void If

The client becomes unresponsive without warning for longer than two weeks. The refund will be deemed null and void if the customer requests that the project be put on hold or if the necessary documents are not sent to the agency in a timely manner. The policy of the company has been broken. Under no circumstances will refunds be granted for “change of mind,” “disagreement with a partner,” or other reasons unrelated to the services rendered.

*As we value customer feedback and work to maintain a strong relationship based on trust and transparency, we encourage customers to vocalise any concerns they may have about our services. Our customer service representatives are here to help with any questions you may have and will work to find solutions that maintain our dedication to providing top-notch e-commerce services.

Non-Disparagement 

You pledge to abstain from any actions, both written or verbal, that could harm the standing or reputation of Prima Ecom, its officers, directors, workers, agents, affiliates, or partners. The benefit of the parties hereto shall be ensured by this covenant not to disparage, which will endure after this Agreement terminates.

Quick Resolution 

If the non-disparagement pledge is compromised, the offending party must be notified of the violation. Following receipt of the notice, the infringing party will have 48 hours to promptly remedy the infringement and cease engaging in defamatory activities. First Ecom

Indemnification 

You undertake to compensate Prima Ecom, its officers, directors, employees, agents, affiliates, and partners against any demand or claim made by a third party resulting from or connected to your use of the Website or Services, your breach of any law or third party’s rights, or your breach of this Agreement. Ttrhis indemnity includes reasonable legal fees.

Master Service Agreement (MSA) Reference

This Agreement is an addendum to Prima Ecom’s Master Service Agreement (MSA) with its clients. Your usage of the Website and Services is also governed by the conditions of the Master Service Agreement (MSA), if you and Prima Ecom have one.